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General Data Protection Regulation

Fluendo S.A. ("Fluendo" or "We") is a company committed to protecting of the privacy of all our clients and visitors ("You"). This Policy Privacy explains how we treat the personal data collected and processed through our website.

This Privacy Policy is incorporated by reference to the documents:

FLUENDO S.A. is responsible for the processing of the personal data of the interested party and informs you that your data will be treated as established by law and in compliance of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons regarding the processing of personal data and Organic Law 3/2018, of December 5, Protection of Personal Data.


The fact of sending us your personal data when registering an account or when contacting us by email implies that you guarantee that you have read, understood and accepted this Privacy Policy.

FLUENDO S.A. You can also carry out commercial actions with your clients to offer additional services to those initially contracted, so authorization is requested in the Client form to carry out commercial action.


In the Registry: when you register for an account, We process your following personal data: name, surname, date of birth, e-mail address, country, postal address (street, number, city, State, zip code ).

Email. On sending us an email, we will collect the following personal data: email address, and any other information provided in your email. You are responsible for the accuracy of the information you provide to us. You may not give us any sensitive personal data.

On the other hand, remember that, if you refuse to send any data that we have indicated as mandatory, we may not accept your request for registration and obtaining an account.

The User and the Client guarantee that the personal data provided is true and are responsible for communicating any changes in them. They will be solely responsible for any direct or indirect damage or loss that may be caused to FLUENDO S.A. or to any third party due to filling in forms with false, inaccurate, incomplete or outdated information.

FLUENDO S.A. has adopted the necessary measures to avoid the alteration, loss, treatment or unauthorized access of personal data, taking into account the state of technology at all times. However, Clients and / or Users must be aware that the measures on the Internet are not impregnable.


Purposes. Your data will be used for the management of your subscription and use of our software products. We will also provide you with information concerning your subscription and send promotional campaigns according to your interests, concerning the use of the Codec Pack, The Fluendo ONEPLAY Suite, LongoMatch or any other product of ours. We may communicate with you three or four times a month, unless urgently required by exceptional circumstances (such as security issues that require immediate action).

We may collect information of your use of the website, your download of software and your interaction with the software for the purpose of analyzing only as aggregate information what campaign has more success, the patterns of research and other relevant information to improve our products. The basis for this use is our legitimate interest to improve our products and offerings. Individual data will be discarded no later than one year after collection or transformed into anonymous data.


You have the right to access, rectify, erase, block, limit and oppose any processing of your personal data. You also have the right to obtain data portability and to seek redress from the competent Data Protection Authority. Moreover, you may at any time withdraw your consent to the processing of your personal data and information. This withdrawal will not have retroactive effects but will prevent you from purchasing our products and receiving support. In order to modify your preferences you must log in to your account and manage them on the ‘My Profile’ section where you will find an option to:

Unsubscribe from our communications

Delete your account

The above is without prejudice to provisions of applicable law enabling conservation of data for the purpose of defending our responsibility and complying with mandatory legal obligations.

The aforementioned rights may be exercised by contacting us at provided that you include a digital copy of your identification document such as identity card, or passport and your Fluendo account details.


When ticking the option of ‘I give my consent to receive product and promotional information from Fluendo’, you are giving consent to receive communications via email, containing promotional information of our products and of those of our partners in the same or related sectors (software products, media products). Consent to receive the newsletter is entirely optional and refusal to consent will not lead to any other consequences than not receiving it. You may opt out at any time through the unsubscribe link in the email or by sending us an email at


This website contains links to other websites that are not owned or controlled by Fluendo. Please be aware that we are not responsible for the privacy practices of such other websites.

We reserve the right to amend the terms of this Privacy Policy and will notify you by providing a clear notice of these changes by email or on our website, and in this Privacy Policy. If you continue to access our website after such update, you will be deemed to accept the new terms. If you do not accept the update, please notify us and we will remove any of your personal data (except as required to be maintained for legal purposes), and you shall not access our website any longer.

Unless a specific local regulation sets forth to the contrary, the Privacy Policy is governed by the laws of Spain.

Since the Fluendo website is hosted outside the European Economic Area (EEA), the same protection measures may not be used as in your country. You can choose whether you want to use our Services or not. However, if you want to use these Services, you must accept our Terms of Service, which establish the terms of the agreement. To the extent that Fluendo must transfer your information outside the European Economic Area (EEA), Fluendo will rely on the fact that such transfer is necessary for the provision of our Services according to the agreement made.